Centre for Leadership Development
Our approach, "Self-Change to System Change," is rooted in the belief that meaningful transformation in healthcare begins with individuals. By cultivating empathy and compassion among healthcare leaders, officials, and frontline workers, we aim to improve not just individual behaviors but the overall patient experience. Through fostering a sense of agency and purpose in those who serve, we empower changemakers to lead initiatives that are both compassionate and impactful, ultimately contributing to a more humane, patient-centered healthcare system.
The Challenge
Despite significant advancements in healthcare infrastructure and delivery, a consistent gap remains in providing compassionate and respectful care. This lack of empathy within health facilities, often results in poor patient and citizen experiences, undermining trust in the system and the quality of care received.
Interventions
- Compassionate Leadership, Personal Transformation and Team Building Workshops- Developing compassionate leaders through compassion training, personal development and teamwork, fostering 'Sewa Bhav' for patient-centric care.
- Peer Learning Communities- Decoding 'Sewa Bhav' through discussions on self-empathy, empathetic conversations, and difficult conversations to improve patient experiences.
- Live Action Projects- Resolving small issues and working on gaps, led by stakeholders themselves to drive change.
- Change Stories/Success Stories- Documenting successful LAPs as change stories to showcase transformation journeys.
- Post-Leadership Development Initiatives- Working with leaders to set up initiatives like Walls of Fame, Gratitude Boards, and Chetna Geet to promote leadership and compassion.
Outcomes
- Conducted Compassionate Leadership workshop at SHS and DHS level. PTTB workshops with 18 District Hospitals, 17 First referral units and 5 block level health facilities impacting more than 2600 stakeholders.
- Conducted 54 PLCs in District hospitals, 27 PLCs in FRUs and 15 PLCs at block level health facilities impacting more than 2400 stakeholders.
- Developed more than 500 LAPs, in different areas such as, certification, capacity building, personal development, medical practices, strengthening interventions and schemes, etc.
- Developed more than 100 change stories showcasing the process of change and the journey of changemakers.